Terms & Conditions

Effective Date: 03.11.25

Welcome to Baldwin Heights (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website [insert website URL] and the purchase of products from our store. By accessing our website or purchasing from us, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. General Information

By using our website and placing an order, you agree to be bound by these Terms and Conditions and our Privacy Policy.

2. Products and Services

We offer print-on-demand products such as apparel, accessories, home decor, and more. Each product is custom-made upon order, and we do not carry physical inventory.

2.1 Product Representation

We strive to display product colors and designs as accurately as possible. However, the actual color and design may slightly vary from what you see on your screen.

2.2 Availability

All products are made-to-order. Availability may vary based on demand or production capabilities. If a product becomes unavailable after purchase, we will notify you and offer an alternative or refund.

3. Orders and Payments

3.1 Order Processing

Orders are processed immediately after payment confirmation. Since our products are custom-made, modifications or cancellations may not be possible after order processing.

3.2 Pricing

All prices listed on our website are in USD and are subject to change without notice. Shipping and taxes (if applicable) will be calculated during checkout.

3.3 Payment

We accept payment through major credit cards, debit cards, and other payment gateways. Payments are processed securely through third-party payment processors.

4. Shipping and Delivery

4.1 Processing Time

Orders typically take 4 business days to be processed and printed before being shipped.

4.2 Shipping Time

Shipping times may vary depending on the destination and carrier. Estimated delivery times are provided at checkout but are not guaranteed.

4.3 Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. International shipping may be subject to additional fees or customs charges.

4.4 Lost or Delayed Shipments

We are not responsible for shipping delays caused by the carrier, customs, or unforeseen circumstances. If your order is lost in transit, please contact us at [Your Email] for assistance.

5. Returns, Refunds, and Exchanges

5.1 No Returns on Custom Products

Since our products are custom-made, we do not accept returns, refunds, or exchanges unless:

  • The product arrives damaged or defective.
  • There was a manufacturing error.

5.2 Reporting an Issue

If you receive a defective or incorrect product, contact us within 14 days of delivery with clear photos of the product and packaging. We will review your request and provide a resolution (replacement or refund).

5.3 Refunds

Approved refunds will be processed to the original payment method. Please allow up to 7 business days for the refund to reflect.

6. Intellectual Property

All designs, graphics, text, and content on our website are the intellectual property of Baldwin Heights. You may not use, reproduce, or distribute any content without our prior written consent.

7. Limitation of Liability

We are not responsible for:

  • Any delays or issues caused by third-party shipping carriers.
  • Slight variations in product design or color.
  • Any damages arising from the misuse of our products.

Our total liability for any claim related to our products or services will not exceed the amount paid for the order.

8. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on our website. It is your responsibility to review these terms periodically.

9. Contact Us

If you have any questions or concerns about these Terms and Conditions, you can contact us at:

By using our website and placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.